FAQ

1.Unable to connect to the app:

The machine is not connected to the network
a. Check whether the distribution network model you selected in the app is consistent with the actual model.
b. WIFI password must be entered correctly
c. Cannot use 5G WIFI signal
d. You need to determine whether the home router is dual-band. If it is dual-band, you need to log in to the router management background to turn off the dual-band option to separate 2.4G and 5G networks. After successful separation, please connect the 2.4G network and Robot again.
e. Check if the router is blacklisted
f. Please confirm that your distribution network operation steps are correct.
g. Try again after shutdown and restart


2.Can not find the charging station?

The charging station is placed against the wall, each side is 0.5 meters, and there is no obstacle in the front 1.5 meters. Away from signal interference, such as router TVs,mirrors, windows, etc.


Find the charging station can not be connected to charge.

Clean the charging pins of the robot and the charging station with dry cloth. Make sure the side brushes installed correctly.(yellow is left and blue is right)


How long does a Amrobt 350 robot takes to charge? Also for 350 Pro and 380?

It depends on the charging condition such as temperatures, interface and so on, but it takes 4-5 hours to get fully charged under an experiment condition.

A full charged Amrobt 350 runs 120 minutes in the mode of Auto. 350 Pro and 380 runs 90-120 mins.

 

3.The robot have a cliff sensor, Why is it that it will fall off the stairs?

The cliff sensors contaminated, turn the machine over and wipe the cliff sensors of the robot bottom and restart.


4.How to clean the sensors?


Clean the sensor eyes (glass or clear plastic cover) with a soft rag and warm, soapy water. Don’t use glass cleaners, bleach or detergent as it may damage the lens.

 

5.The robot does not collect dirt or garbage.

The dustbin filter is maybe block. Remove the dustbin and check if it is block. (High-efficiency filter has a service life about one months)

6.The schedule timing does not leave for cleaning.


Make sure that the clock time and the schedule time are all setting successfully. Don’t turn the power switch off when the schedule time was sited, otherwise the schedule time will lost.

7.How do I cancel the scheduled cleaning?


Way1:Through step 1 and step 2, set schedule time into 00:00
Way2:Power off the robot. The Cleaning Schedule process cancel automatically.

 

8.The robot in circles around one direction.


The wheels maybe blocked with hair, clean it with tools. (if there is still the phenomenon, please contact our after-sales service team)

The robot cleans in a small area and change direction frequently.
The machine nose wheel is blocked with objects. Remove the nose wheel and cleaning.

9.Working with loudly noise.


Clean the main brush, side brush, dustbin and filter, reassembly and observe. (If the dustbin has been washed, please make sure it dry completely before using it)

 

Send us an email

contact info

Company Name:

Ocean Industrial(Holdings) Company Limited

Address:

Room 1403

President Commercial Centre,

608 Nathan Road,

MongKok KowLoon HongKong

Phone: +1 646-875-0410(PST 9:00AM-18:00PM)

 

Email:

[email protected]

[email protected]

 

WARRANTY & REFUND

 

This Limited Warranty applies to the products sold by Amrobt Technology Co. Ltd (“Amrobt”). Amrobt’s warranty obligations are to the original purchaser (“you”) only. This Limited Warranty cannot be assigned or transferred. This Limited Warranty is limited to the terms set forth below.

Important Reminder: Amrobt is currently only sold on the Amrobt Website and Amazon Stores. We are not responsible for products purchased from any other channels.

1. Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

2. 30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs. In cases where the item is purchased from a third party, and the third party warranty & returns policy offers a more extended return period, the third party warranty takes precedence.

We accept the return of products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7 business days.

(1)Returns may be rejected if items do not meet the below requirements:

a. We do not accept returns or exchanges on Amrobt products purchased or received from any location other than Amrobt.

b. We reserve the right to refuse a refund/exchange if the items have any signs of wear, misuse, or damage. For damaged items received please email us at [email protected] and we will issue a tag for the return.

c. To ensure we receive your return/exchange please request a tracking number from your shipper. We are not responsible for lost returns/exchanges.

(2)Amrobt is not responsible for damage arising from failure to follow instructions relating to the use of the Product(s). You are responsible for

a.proper use of our Product;

b.routine preventative maintenance and

c.following proper product handling recommendations provided in our instructions manual, quick start guide, and on our website.

(3) For damaged packages please call UPS immediately at 1-800-PICKUPS to file a damage claim. They will send us the claim information in about 7-10 days. Once the claim information is received we will send you a replacement or refund.

(4) No other guarantees – Amrobt Technology Co. Ltd. does not guarantee that the functions contained in Amrobt products will meet your requirements. You are responsible for all risks related to the quality and performance of Amrobt products. To the maximum extent permitted by applicable law, Amrobt Technology Co. Ltd and its subsidiaries

3. Late or missing refunds If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]

If you have any questions about the above regulations or any other questions, please feel free to E-mail us

 

E-mail: [email protected]

Phone: +1 646-875-0410(PST 9:00AM-18:00PM)

Live Chat: Click the Blue Button by Login Your Facebook Messenger

 

Privacy Policy

 

 

Effective date: 5/6/2020 
 
This Privacy Policy applies to certain information, as defined below, that Amrobt, and affiliates (“Amrobt,” “our,” “we” or “us”) collects through our websites, products, and applications (the “Services”).  
 
We amrobt.co including all subsidiaries are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website www.amrobt.com, while at the same time keeping your Personal Information secure. 
 
Your privacy is important to us. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information. 
 
BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS, AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY.  IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE THE SERVICES. 
 
Information Covered by This Privacy Policy 
 
What Information Do We Collect 
 
Information Provided by Users 
 
You provide your email or log in for a third-party account (like Google), to create an online or application account or subscribe to our communications. When creating your Account, you may be asked to enter certain information, such as your name, avatar, age, gender, address, telephone number, and email address. 
 
Customer Support
 
When you contact us, you can provide us with information about your use of the service, including information about the Amrobt products you own and your contact information, so that we can provide customer support. 
 
Payment information 
 
We use a third-party payment processor (currently Paypal) to assist in securely processing your personally identifiable payment information. When you place an order through the Services, the credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.  
 
Analytics services 
 
Amrobt also uses analytics services, such as Google Analytics, to collect and analyze your information. Generally, analytics services do not identify individual users. Many analytics services allow you to opt-out of data collection. For example, to learn more about Google Analytics practices and to opt-out, visit www.google.com/settings/ads 
 
 
Product monitoring 
 
Product monitoring: We collect information about how you set up and use our products, such as: the operations performed; the time, frequency, and duration of your activities in the service; the features used; the time period when you connect the product to the application The time of the last connection. 
 
Third-Party Information  
 
We collect and use information obtained from Facebook, Google, Amazon, and other accounts you use to login to the Services (“Third-Party Accounts”), such as your name, your user name or handle, birth date, picture, and other details you may have on your Third-Party Account profile. 
 
• We do not have access to your Third-Party Account passwords.
• These third-party websites have separate and independent privacy policies. Once you leave the Website, your activities are governed by the terms of use and privacy policies of thirdparty websites and online services. Please use these third-party websites with caution. We have no responsibility or liability for the content and activities of these linked websites. 
 
How We Use Information 
 
The information we promise to collect is used only in the following ways: 
 
• To process transactions: We use your information to process payments you make through the Services.  
 
• To send periodic emails: The email address you provide for order processing or for your Account may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related Product or Services information, including sending you updates to our terms and policies and other important messages from time to time. We may also send you marketing and promotional communications we believe might be relevant to your interests.  
 
• Our service: We operate and provide services, including providing customer support and improving, repairing, and customizing the Services. We use your information to understand how people use and to evaluate and improve the Services. Furthermore, we use your information to research, develop, and test new services, Products, and features, as well as perform troubleshooting activities. We also use your information to respond to you when you contact us.  
 
• Security and privacy: We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as investigating suspicious activities or violations of our terms.  
 
• Accessing Third-Party Accounts: We use your information, including Third-Party Account information, to permit your Products and the Services to access Third-Party Accounts. These Third-Party Accounts may allow you to share personal information through our Services, such as Facebook posts or pictures. Because this kind of information can be public, you should exercise care in what you choose to submit to Third-Party Accounts. Please adjust your ThirdParty Account privacy settings appropriately.  
 
How is this information shared? 
 
• Third-party providers: We share your information with third-party providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.  
 
• Third-party services: When you use third-party services, such as through Third-Party Accounts that integrate with the Products and Services, they may receive your information. When you use third-party services, their own terms and privacy policies will apply to your use of these services.  
 
 • Regulatory and legal issues: We may also release your information to third parties when we believe it is appropriate to comply with the law, enforce our terms and policies, or protect ours or others’ rights, property, or safety. 
 
How can you manage(change) information(Account) 
about you? 
 
We provide you with the ability to review, manage, or delete your information: 
 
• Changing your email, nickname, and more: You can review and change your Account profile information by logging in to your account and visiting your Account settings page.  
 
• Unsubscribe: If at any time you would like to manage your communications settings, such as unsubscribe from receiving emails, we include detailed unsubscribe instructions at the bottom of each email. You may also unsubscribe by logging in to your account and visiting your Account settings page.  
 
• Deleting your Account: If you want to delete your Account, you may do so on your Account settings page. Deleting your Account will remove the personally identifiable information associated with your Account. 
 
 
You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to [email protected] 
 
Based on the extent to which you withdraw your consent, the functionality of your Account, Products, and Services may be affected, like loss of access or use of your Account, and more 
 
We will respond to your request promptly upon receipt. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. We may ask you to verify your identity before we can act on your request. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. 
 
About Cookies 
 
• Strictly necessary cookies, which are required for the operation of the Website. Without them, for example, you would not be able to register or log in for the Website; • Analytical cookies enable Amrobt to identify and understand how visitors browse the website and improve the website, thereby providing customers with better services; 
• Functional cookie, when you return to the website, we will use it to identify you. 
 
Updates to this Privacy Policy  
 
Amrobt reserves the right to revise and update this Privacy Policy from time to time. We may update this Privacy Policy from time to time, so please review it frequently. If we change our Privacy Policy, we will post the revised version here, with an updated revision date. 
 
All changes are effective immediately when we post them, as dated above, and apply to the Services thereafter. 
 
How to Contact Us 
 
Should you have any privacy-related questions or comments related to this Privacy Policy, please feel free to contact us at [email protected] 
 
If you have concerns about this Privacy Policy, please contact us at the above email. We treat all complaints about a breach of privacy laws seriously. Someone from amrobt.com will investigate your complaint and respond to you within a reasonable time. 

Terms of Use

 

Welcome to Amrobt. The below Terms of Use constitute an agreement between you and Amrobt.com (“Amrobt”, “we” or “us”), which involves your purchase of this website and through the website and Use any Amrobt brand or sub-brand product. By using this website, you fully accept these terms of use. If you do not agree to these terms of use or any part of these terms of use, you may not use this site.

So please make sure you understand them before placing your order.

Please read these terms and conditions carefully:

1. Privacy Policy & Cookies

By using the Website, you represent and warrant that you have read and understood and agree to be bound by Amrobt’s Privacy Policy (the “Privacy Policy”), which is incorporated into this Agreement by reference.

As explained more fully in the Privacy Policy, the Website uses Cookies to collect certain information from you. By using the Website and agreeing to these Terms of Use, you consent to Amrobt’s use of cookies in accordance with the terms of our Privacy Policy.

2. Qualification

By accessing and / or using the website, you represent and warrant that you are at least eighteen (18) years of age and are otherwise legally qualified to conclude and conclude contracts in accordance with applicable law. If you use this website on behalf of a business entity, you further declare and warrant that you are authorized to act and sign contracts on behalf of the business entity.

3. About Purchase & Payment

If you purchase a product through the website, you need to provide your billing and shipping information and information about your credit or debit card so that we can charge you fees related to the purchase. You declare and guarantee that you are the authorized account holder of all payment cards submitted through the website, and confirm and agree that Amrobt has the right to charge your payment card for product fees and all taxes, freight and handling fees.

If you are not completely satisfied with the product you purchased on the website, you can return the original packaged product to Amrobt within 30 days from the date of purchase. If you have any other questions, please feel free to email us
[email protected]

4. License to Use Website

All users can only use this website for their own or internal purposes.

You must not:

● Republish material from the Website (including republication on another website), sell, rent or sub-license material from the website

● Edit or otherwise modify any material on the website

● Republish material from the Website (including republication on another website), sell, rent or sub-license material from the website

● Show any material from the website in public

● Reproduce, duplicate, copy or otherwise exploit material on the Website for a commercial purpose

5. About Assumption of Risk

You knowingly and freely assume all risk when using the Website. You, on behalf of yourself, your personal representatives, and your heirs, voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Amrobt and its owners, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, assigns, parents, subsidiaries, and related entities, including Amrobt from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages or harm, whether to you or to third parties, that may result from your use of the Website.

6. Prohibited Conduct

Each user agrees not to undermine the integrity of the computer systems or networksused by Amrobt and / or any other user, nor attempt to gain unauthorized access to such computer systems or networks.

Without Amrobt’s express written consent, you may not conduct any systematic or automated data collection activities (including but not limited to crawling, data mining, data extraction, and data collection) on or with this website.

7. User Account

To access and use certain parts of the Website, you may be asked to create a user account, and to provide information that personally identifies you. You represent and warrant that all user information you provide in connection with your Account and your use of the Website is current, complete, and accurate, and you agree that you will update that information as necessary to maintain its completeness and accuracy by updating your personal profile. You agree that you will not submit any fake content to willfully and credibly impersonate another person, whether actual or fictitious. If Amrobt believes in its sole discretion that the
information you provide is not current, complete, or accurate, Amrobt has the right to refuse you access to the Website. For additional information, see our Privacy Policy.

You may be asked to provide a username, password and other information to protect your account. You are fully responsible for maintaining the confidentiality of the password. You must not use the username or password of any other person, nor share your username and password, nor evade any unauthorized authentication mechanism that requires you to enter a username, password or any other information in order to obtain Authorized access. You agree to notify Amrobt immediately after unauthorized use of your account. Amrobt will not be liable for any losses you may suffer as a result of others using your account without the knowledge or knowledge of others. At the same time, you may be liable for any losses suffered by Amrobt as a result of others using your account.

8. Limitation of Liability

● You agree to bear the risk of using this website. For any loss or damage caused by your visit and / or use of this website, including but not limited to any of your computers, mobile devices, including but not limited to tablets and / or smartphones or data. The website may contain errors, errors, problems or other limitations.

● Amrobrt.co can provide users with access to any content, products or services provided by third parties through hyperlinks (in the form of links, pictures, or other forms) on thirdparty websites. Before using these pages to obtain information about the terms and conditions of these websites, please read the terms and / or privacy policies of these pages carefully. Amrobt cannot control the websites of third parties or monitor these websites, and Amrobt is not responsible for any websites or content, products or services provided on it.

● Some content of amrobt.co is provided or published by third parties. Amrobt is not the author of third-party content, whether it is provided by anonymous users or registered users. Each third-party content is the sole responsibility of the party providing the content. Amrobt is not responsible for the accuracy, appropriateness, legality or authenticity of the content of the third party, nor is it responsible for users related to the trust of the third party. In addition, Amrobt is not responsible for the behavior of the user on the website, nor is it responsible for anyone related to any damage caused by the user’s behavior.

Changes to the terms of use

Amrobt may change this Agreement at any time by posting the amended and redrafted Agreement through the Website. If we need to change our terms of use, we will update the modification date and content of the terms of use on this page. The amended and recast agreement will be effective immediately after publication. The further use of amrobt.co with the changed and adapted contents of the contract is considered acceptance of the changed conditions. This Agreement may only be changed in writing by an Authorized Representative of amrobt.com

If you have any questions about our Terms of Use, please E-mail us at [email protected]